Return Policy

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Our Commitment

At Quolrixxphonkhar, we want you to be completely satisfied with your indoor plant purchase. We stand behind the quality of our plants and are committed to ensuring they arrive in excellent condition.

Return Eligibility

You may return or exchange indoor plants within 14 days of delivery if:

• The plant arrives damaged or in poor condition
• The plant does not match the description provided
• There was an error in your order

Return Process

To initiate a return or exchange:

1. Contact us within 14 days of delivery at info@quolrixxphonkhar.world or +19513714637
2. Provide your order number and reason for return
3. We will provide return instructions and a return authorization number
4. Package the plant securely using the original packaging if possible
5. Ship the plant back to us using the provided return address

Refund Policy

Once we receive and inspect the returned plant, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchange Policy

We offer exchanges for different plants of equal or greater value. If the new plant costs more, you will be charged the difference. If it costs less, you will receive a refund for the difference.

Non-Returnable Items

The following items cannot be returned:

• Plants that have been damaged due to improper care after delivery
• Custom or personalized plant arrangements
• Plants purchased more than 14 days ago
• Plants that have been repotted or significantly altered

Plant Health Guarantee

We guarantee that all plants will arrive healthy and in good condition. If your plant arrives damaged or unhealthy, please contact us immediately with photos, and we will arrange for a replacement or full refund.

Shipping Costs

If the return is due to our error (wrong item, damaged on arrival), we will cover all return shipping costs. For returns due to customer preference, return shipping costs are the customer's responsibility.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: info@quolrixxphonkhar.world
Phone: +19513714637
Address: 2045 California Ave, Corona, CA 92881, United States

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